The Consumer Affairs Branch

California LifeLine Program Statistics

The California Public Utilities Commission (CPUC) Consumer Affairs Branch (CAB) provides assistance and protection to consumers on a variety of LifeLine categories:

  1. Appealing application denials
  2. Correcting LifeLine Identity Verification (IDV) with the Third-Party Administrator (TPA) MAXIMUS
  3. Assistance on billing issues with service providers
  4. Program participation and policy questions, etc.  

If you have a LifeLine-related inquriy/issue, contact the CAB at 1-800-649-7570 or our online submission form.

To view your application status, visit the California LifeLine Home Page.

LifeLine Consumer Contacts Statistics

Beginning January 1, 2020 the CAB will no longer be publishing new consumer LifeLine statistics to the public website. All information regarding previous statistics will still be available for use.   

The CAB receives informal contacts from consumers by phone, mail, and electronic submissions (email/web form). The data presented are organized into communication type and complaint category to provide the most granular information available to stakeholders.  The data is made available to the public to provide information about the operational trends of the California Lifeline Program and the Federal Wireless Lifeline Program. For more information regarding the California LifeLine Program, visit the CPUC's Communications Division (CD) LifeLine home page

California LifeLine reports are organized by three sections based on month received:

  1.  Informal contacts received by phone
  2.  Written informal contacts received by mail/electronic submission
  3.  Written informal contacts closed by mail/electronic submission 


  1. The CPUC provides consumer LifeLine statistics received by CAB as a tool to inform consumers   
  2. The CPUC does not endorse or recommend one utility company over another 
  3. Informal complaints to CAB are not always resolved in favor of the consumer

Monthly data for the current year can be found on the following links: January 2019, February 2019, March 2019, April 2019, May 2019, June 2019, July 2019, August 2019, September 2019, October 2019, November 2019, December 2019 

Data Dictionary


Annual data Archives:       2013, 2014, 2015, 2016, 2017, 2018

Monthly Data Archives:     2017, 2018


CAB welcomes your suggestions for the improvement of our Contacts Data Web pages.  Please take a moment to leave a comment and fill our short Data Feedback Survey.  




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