The Consumer Affairs Branch

Consumer Contact Statistics - California LifeLine Program

The Consumer Affairs Branch (CAB) provides assistance to consumers on a variety of LifeLine-related issues:

  1. Resolving Application Denials
  2. Correcting LifeLine Identity Verification (IDV) Issues with the Third-Party Administrator (TPA)
  3. Assistance on Billing Issues with Service Providers
  4. Program Participation and Policy Questions, etc.  

The CAB LifeLine team receives informal contacts from consumers by phone, mail, and electronic submissions (email/web form). CAB gathers and analyzes data regarding informal contacts it receives about the LifeLine program to better inform operational decisions in the California LifeLine Program.  The LifeLine data presented are organized into communication type and complaint category to provide the most granular information available to stakeholders.  The data is made available to the public to provide information about the operational trends of the California Lifeline Program and the Federal Wireless Lifeline Program.  The data is offered for information purposes only.

For information regarding the California LifeLine program, please visit the California LifeLine Website. Or if you have a LifeLine issue, please contact CAB through our online submission form.

CA LifeLine reports are organized by three sections based on month received by CAB:

  1.  Informal contacts received by phone
  2.  Written informal contacts received by mail/electronic submission
  3.  Written informal contacts closed by mail/electronic submission 


  1. The CPUC provides consumer LifeLine statistics received by CAB as a tool to inform consumers   
  2. The CPUC does not endorse or recommend one utility company over another 
  3. Informal complaints to CAB are not always resolved in favor of the consumer    


LifeLine Consumer Contacts Statistics

Monthly data for the current year can be found on the following links: January 2019, February 2019, March 2019, April 2019, May 2019, June 2019, July 2019, August 2019, September 2019  

Data Dictionary


Annual data Archives:       2013, 2014, 2015, 2016, 2017, 2018

Monthly Data Archives:     2017, 2018


CAB welcomes your suggestions for the improvement of our Contacts Data Web pages.  Please take a moment to leave a comment and fill our short Data Feedback Survey.  




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