Consumer Affairs Branch

Complaint and Inquiry Statistics

 
The Consumer Affairs Branch (CAB) of the California Public Utilities Commission (CPUC) is responsible for assisting consumers in answering questions and resolving disputes with their utility providers. 

CAB provides assistance to the consumer in a number of ways:
•     By facilitating communications between consumers and their utilities, using subject matter experts within the utility
•     By referring consumers to other agencies that may be able to assist them
•     By direct interaction between CAB staff and utility, following specific protocols to resolve complaints, also known as Informal Complaints (IC)

Informal contacts are consumers’ communications received by CAB via phone calls, letters and electronic submissions (email/web form).  Informal Contacts can consist of complaints, questions, or feedback from consumers regarding the policies and practices of specific utilities or the CPUC.

CAB processes informal contacts according to the issue(s) involved, and the regulatory authority of the CPUC.

CAB keeps records of the informal contacts it receives, and this information is being made available to the public on this website for information purposes.

The data presented here is a compilation of informal contacts for the communications, energy and water industries, divided into discrete categories.  In addition to looking at the information in these tables, consumers also should do their own research before making decisions to purchase specific products and services.

CAB welcomes your suggestions for the improvement of our Contacts Data Web pages.  Please take a moment to leave a comment and fill our short Data Feedback Survey.  

Disclaimers:

  1. The CPUC is providing the consumer complaint and inquiry statistics  contained in the tables to inform consumers.  The CPUC does not endorse or recommend one utility company over another.
  2. Consumers are advised to first contact their utility company regarding any problems with or questions about their services or bills before contacting CAB for assistance.
  3. Complaints to CAB are not always resolved in favor of the consumer. 

  

Links to Monthly Consumer Statistics - Presented by Utility Industry

 

COMMUNICATIONS

     

   UtilityConsumer Contacts – January 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company  

 

   Utility Consumer Contacts – February 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company  

  

Utility Consumer Contacts – March 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

Utility Consumer Contacts – April 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

Utility Consumer Contacts – May 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

  Utility Consumer Contacts – June 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

   July 2019 

       Utility Consumer Contacts   

       Utility Informal Complaints   

 

  
   

     


 


 

 

  Archives 2012, 2013, 2014, 2015, 2016, 2017, 2018 

  

  

ENERGY 

   

  UtilityConsumer Contacts – January 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company  

 

   Utility Consumer Contacts – February 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

   Utility Consumer Contacts – March 2019   

       Table 1 -Total Contacts By Company  

       Table 2 - Informal Complaints (ICs) by Company 

 

  Utility Consumer Contacts – April 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

    Utility Consumer Contacts – May 2019   

       Table 1 -Total Contacts By Company  

       Table 2 - Informal Complaints (ICs) by Company 

 

      Utility Consumer Contacts – June 2019   

       Table 1 -Total Contacts By Company  

       Table 2 - Informal Complaints (ICs) by Company 

 

    July 2019

       Utility Consumer Contacts   

       Utility Informal Complaints 

 


  

  

 Archives 2012, 2013, 2014, 2015, 2016, 2017, 2018 

  

   

WATER 

  

  UtilityConsumer Contacts - January 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company  

   

   Utility Consumer Contacts – February 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

  

   Utility Consumer Contacts – March 2019     

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

Utility Consumer Contacts – April 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

Utility Consumer Contacts – May 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

  Utility Consumer Contacts – June 2019   

      Table 1 -Total Contacts By Company  

      Table 2 - Informal Complaints (ICs) by Company 

 

      July 2019

       Utility Consumer Contacts   

       Utility Informal Complaints 

 


   


 

  

  

 Archives 2012, 2013, 2014, 2015, 2016, 2017, 2018  

 



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