Make Sure the Company is Operating Legally

The first thing you should do is make sure the company is licensed to operate legally and has insurance by checking the passenger carriers’ Permit and License Status. You can also check terminal inspection results of a bus or modified limousine through the California Highway Patrol's Carrier Inspection Results Search.

Read Helpful Tips Before Entering a Contract

Read our tips for booking a TNC, limousine or charter service before you enter a contract for service with a company. You can also contact the Better Business Bureau, check customer reviews of the company online, and ask to see a company’s business license.

File a Complaint About Illegal Operations

If you find a company operating illegally, you can file a transportation complaint

Review TNCs That Transport Minors

TNCs like HopSkipDrive, Kangado, Zum, and Tags use drivers that register with Trustline, requiring a fingerprint-based background check and meeting the same criminal history record criteria as licensed childcare providers.