Workshop on Impacts of COVID-19 on Energy Customers and Customer Programs


November 12, 2020 Workshop on COVID Impacts on Customers in the Energy Sector

November 12, 2020, 9 a.m. - 12:30 p.m.

The CPUC hosted a public workshop to assess the continued impacts of COVID on customers and explore innovative solutions to address the most pressing customer needs.


Meeting materials:


Additional CPUC Actions:

Since the workshop, the CPUC has taken additional actions to continue to help customers during the COVID-19 pandemic, some of which have been informed, at least in part, by information shared during the November workshop. For example:

  • Adopted on February 11, 2021, Resolution M-4849 extends through June 30, 2021 emergency customer protections for residential and small business customers of energy, water, and communications corporations, including continued moratorium for energy utility disconnections for non-payment. The Resolution also required Utilities to file transition plans by April 1, 2021 with their marketing, education, and outreach strategy to inform customers of options to manage their bill to ease customers through transition off emergency protections. Drafts of transition plans are posted on the LIOB webpage
  • On February 11, 2021, the CPUC launched a new proceeding, R.21-02-014, to determine whether there is any other relief electric and gas utilities should provide to customers that have not been able to pay their energy bills during the COIVD-19 pandemic.


April 23, 2020 Workshop on COVID Impacts on Customer-Oriented Clean Energy Programs

Energy Division held a public webinar to seek input on the challenges faced by industries focued on customer-oriented clean energy programs during the COVID-19 crisis and to identify possible solutions.

The shelter-at-home directives and the prohibitions on non-essential work and travel, while essential for public health, may negatively impact California’s customer-oriented programs aimed at advancing clean energy. Some of these impacts may be short term and may dissipate once the emergency orders are lifted, while others may be long term and may disrupt the ability of these industries to meet program goals for years to come. Many of the disruptions may impact the state’s ability to reduce the impacts of wildfires and PSPS events or hurt its ability to provide affordable utility service to low income and vulnerable communities.

The purpose of this workshop is to take a holistic look at the common challenges faced by our customer programs due to the COVID-19 crisis and brainstorm solutions that can be applied widely. The workshop’s scope includes the following industry and program areas: mainstream and low-income energy efficiency, behind-the-meter solar and storage, San Joaquin Valley pilots, residential demand response, transportation electrification, and building decarbonization programs.


Meeting materials:



We are no longer actively monitoring the email address. If you have questions about the CPUC’s energy utility disconnections policies please contact Ben Menzies ( or for other energy questions, please find a contact list here:


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