Consumer Affairs Branch
The Consumer Affairs Branch (CAB) assists consumers of gas, electric,
water, and telecommunications services with billing and service matters. CAB
answers questions, processes complaints, and helps resolve application denials
with programs such LifeLine and CARE.
You can learn more about CAB by visiting its website at http://cpuc.ca.gov/CAB
Transportation Enforcement Branch
The Transportation Enforcement Branch (TEB) investigates and enforces against alleged or apparent violations
of the Public Utilities Code, CPUC regulations, and other California laws that regulate passenger transportation. Passenger
transportation services under CPUC
jurisdiction include transportation network companies such as Uber and Lyft,
limousines, commercial bus service and vessel common carriers.
You can learn more about TEB by visiting its website at http://www.cpuc.ca.gov/TEB.
Transportation Licensing and Analysis Branch
The Transportation Licensing
and Analysis Branch (TLAB) processes carrier applications for permits, manages
changes to carrier operations, and issues authorities, certificates, and
permits for operation. In addition, the
analysis group conducts research and advises the CPUC on transportation policy.
You can learn more about
TLAB by visiting its website at http://www.cpuc.ca.gov/TLAB.
Utilities Enforcement Branch
The Utilities Enforcement Branch (UEB) investigates
alleged violations of the Public Utilities Code, CPUC regulations, and other
California statutes involving gas, electric, water, and telecommunications
companies. UEB investigations generally involve consumer fraud, marketing
abuse, and issues of public safety.
You can learn more about UEB by visiting its website at http://cpuc.ca.gov/UEB.