How to Ensure a Safe Ride
Ensure A Company is Operating Legally
Before you hire a TNC, limousine or bus, be sure it is licensed to legally operate. This includes, but is not limited to, the services of:
- TNCs
- Limousines
- Airport shuttles
- Scheduled or tour buses
Check Permit or License Status of passenger carriers to verify that a company is licensed and has insurance.
Check terminal inspection results of a bus or modified limousine through the California Highway Patrol's Carrier Inspection Results Search.
Helpful Tips
Read our tips for booking a TNC, limousine or charter service before you enter a contract for service with a company. You can also contact the Better Business Bureau, check customer reviews of a company online, and ask to see a company’s business license.
Consumer Information Center - TNCs, Limos, Shuttles, Buses
File a Complaint
You can file a complaint with the CPUC if you find a company that is operating illegally. To make a complaint about a passenger carrier call 1-800-894-9444 or fill out a passenger carrier complaint form.
Transportation Network Companies
Transportation Network Companies (TNCs) provide prearranged transportation services for compensation using an online-enabled application or platform (such as smart phone apps) to connect drivers using their personal vehicles with passengers. Learn more.
- TNCs that transport minors
- HopSkipDrive, Kangado, Zum and Tagsi use drivers that register with Trustline, which includes a fingerprint-based background check and meeting the same criminal history record criteria as licensed childcare providers.
Starting and Operating a Passenger Carrier?
Looking to start a passenger carrier Start here.