Transportation Enforcement

The Transportation Enforcement Branch responds to and investigates complaints of unsafe, unlicensed and uninsured passenger carriers, and responds to complaints against licensed carriers concerning carrier fitness, overcharging, discriminating in service, failing to provide service or failing to respond to customer complaints. Enforcement Section staff initiate enforcement action through the Commission and through the California courts. They also coordinate closely with other law enforcement and regulatory agencies in ensuring that only safe, legal and properly inspected carriers transport passengers in California. Persons with complaints concerning passenger carriers or moving companies should check the Filing A Complaint page for instructions. Note: carriers should not use this number to inquire about licensing issues; carriers should email the Commission's Licensing unit at licensing@cpuc.ca.gov.

More information about passenger carrier enforcement