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CPUC Releases Second Step in Utility Data Dashboard Project: CPUC Information Alert

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The California Public Utilities Commission (CPUC) today unveiled information on utility system efficiency metrics as part of its Utility Data Dashboard project, which offers consumers insight into utility performance.

System efficiency can be defined as the availability and capacity of generation, transmission, and distribution resources to reliably generate and deliver electricity to end users when needed while minimizing costs. The system efficiency report examines how generation resource heat rates, electricity losses, and equivalent forced outage rates of generation resources reflect the relative efficiency of electric generation and delivery in each California investor-owned utility territory. Within these regions, the report compares distribution load factors to measure how well electric infrastructure capacity is being utilized. 

The Utility Data Dashboard is available at www.cpuc.ca.gov/dashboard (please paste into browser if link does not open when clicked).

The system efficiency report released today is the second in a series of data sets that will be issued in the coming months as part of the CPUC's Utility Data Dashboard project. The first release was 2016 Residential Electric Usage and Bill Data by Climate Zone. Future data sets include: Customer Satisfaction; Customer Engagement; Safety; and Environmental Goals Performance.

 

TEAM AND CHANGES Help Educate and Assist Consumers

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The CPUC has two programs that provide education and complaint resolution in telecommunications and energy related matters to consumers with a focus on those who are not proficient in English. The programs are Telecommunications Education and Assistance in Multiple-languages (TEAM) and Community Help and Awareness of Natural Gas and Electric Services (CHANGES).

 

Telecommunications Education and Assistance in Multiple-languages (TEAM)

TEAM provides services to Limited English Proficient (LEP) consumers with telecommunications issues by focusing on three service components: 1) consumer education, 2) complaint resolution, and 3) program outreach. Assistance is provided statewide through community based organizations (CBOs) that work with LEP consumers in their preferred language and with cultural sensitivity.

 

The program was developed to address consumer issues identified in the CPUC’s limited English proficiency decision, which emerged from the CPUC’s Telecommunications Consumer Protection Initiative.

 

The current TEAM program started in June 2016, and is administered by 27 CBOs serving LEP customers throughout the state.

 

Community Help and Awareness of Natural Gas and Electric Services (CHANGES)

Following the introduction of the TEAM program, a similar initiative was rolled out to support LEP consumers who need help with energy issues. The CHANGES program provides consumer education and complaint resolution (between the consumer and their investor-owned utility). Similar to TEAM, CHANGES services are provided statewide through a network of CBOs.

 

CHANGES was a pilot program but, following an evaluation, the CPUC authorized it as an ongoing program on December 15, 2015. CHANGES uses the same 27 CBOs as in the TEAM program, which allows consumers a one-stop shop for education and assistance on telecommunications and energy services.

 

More information TEAM and CHANGES is on our website.

 

First Step in Utility Data Dashboard Project Issued

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Today we unveiled information on “2016 Residential Electric Usage and Bill Data by Climate Zone” as part of our Utility Data Dashboard project, which offers consumers insight into utility performance.

Today’s release helps customers of Pacific Gas & Electric Company, Southern California Edison, and San Diego Gas & Electric answer questions such as: Are you using more electricity than average within your climate zone? Is your bill higher than the median or average bill within your climate zone? How is your usage or bill different from customers living in a different climate zone?

The “2016 Residential Electric Usage and Bill Data by Climate Zone” data set released today is the first in a series of data sets that will be issued in the coming months. Future data sets include: Customer Satisfaction; Customer Engagement; System Efficiency; Safety; and Environmental Goals Performance.

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