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Staff Issue Rate Case Manual

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Staff Issue Rate Case Manual


Our Policy and Planning Division has issued a training manual for how utility General Rate Cases are processed and what such cases mean in terms of utility regulation.


A General Rate Case is the single most important case for a utility and a regulator since it establishes the revenue from customers to provide safe and reliable service at just and reasonable rates (cost). An effective regulator has to find the balance between what's really needed to maintain safe and reliable service and what's gold-plating. In other words, an effective regulator has to choose the appropriate quality of service, avoid wasted costs, and set reasonable rates to recover the prudent costs. The manual offers a more detailed explanation of how a General Rate Case works.

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