CTF Program Participant Recertification

Information for Participants

The California Public Utilities Commission requires all CTF participants to periodically recertify their eligibility for the program. To recertify eligibility, participants must submit a Recertification Application through the eCAP website prior to their Eligibility End Date. Refer to the CTF Participant Report for participants’ Eligibility End Dates. The CTF program will send participants a notice to recertify prior to their Eligibility End Date. Participants have the option to submit a Recertification Application three months prior to their Eligibility End Date.

To submit a Recertification Application, participants must access their eCAP account and click the “Recertification Application” button for the appropriate service address. Click here for an instructional video on how to complete the Recertification process within eCAP.  Do not create a new eCAP account to complete the recertification process. Contact the program at CTFhelp@cpuc.ca.gov for assistance accessing your eCAP account.

Failure to recertify will result in revocation of eligibility and a termination of discounts.  

Refer to the CTF Applicant & Participant Guidebook for the program's application requirements and current eligibility criteria.

Please note that it is possible for a participant to obtain reinstated eligibility after eligibility of their old Application Number or CTF-ID ended. When this occurs, the program will assign the participant a new CTF-ID with a new Eligibility Start Date. There will be a gap in eligibility from the participant's prior Eligibility End Date and new Eligibility Start Date. A participant with reinstated eligibility will receive a new CTF-ID and an updated Approval Letter to indicate eligibility.

If you have any questions or need assistance, please contact the program at CTFhelp@cpuc.ca.gov.