• Passenger Carriers and MoversRSS Feed Icon 28x28

  • The Commission has regulatory and safety oversight over for-hire passenger carriers (limousines, airport shuttles, charter and scheduled bus operators), moving companies, railroads, light rail transit agencies, and rail crossings.

    Authority over intrastate air carriers, for-hire vessel carriers, interstate passenger and household goods carriers, and intrastate private carriers of passengers, is limited to registration of operations and filing evidence of liability insurance.  

    The CPUC also regulates the services and rates (but not equipment) of vessel common carriers. These are privately owned companies that transport passengers or property by vessel between California points.  The majority of the approximately 20 licensed operators conduct ferry services on San Francisco Bay or provide cross-channel transportation between Southern California mainland points and Santa Catalina Island.

    CPUC enforcement staff conduct investigations and pursue remedies against unscrupulous moving companies and passenger carriers.

    For companies operating without a required license, staff both pursue enforcement actions and provide information to those companies about the Commission's licensing process and requirements.

  • Warning Sign icon

    Consumer Advisories

    How to ensure a smooth household move or dream ride, and other resources including how to file a complaint with the CPUC.


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    Search for Licensed Carriers

    Search through our list of passenger carriers (list also includes moving companies, vessel carriers and private carriers) to determine whether the company has an operating permit with us and whether it is insured, the headquarters of the company, and more.

    Authorized Agency Access 


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    Transportation Enforcement

    The Enforcement Section of the Transportation Enforcement Branch responds to and investigates complaints of unsafe, unlicensed and uninsured passenger carriers and movers, and responds to complaints against licensed carriers concerning carrier fitness, overcharging, discriminating in service, failing to provide service or failing to respond to customer complaints.
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    Looking for Consumer Information?

    The CPUC regulates privately owned electric, natural gas, telephone, water, and sewer utilities. Unfortunately, we cannot help you resolve issues with publicly owned or municipal utilities, such as SMUD or the Los Angeles Department of Water and Power.

    Visit the Consumer Information Website