We regulate and provide safety oversight over for-hire passenger carriers (limousines, airport shuttles, charter and scheduled bus operators) and Transportation Network Companies.
About Passenger Carriers
Authorized Agency Access for Licensed Passenger Carriers.
We authorized two pilot programs for passengers' private pre-arranged transportation in test autonomous vehicles (AVs).
What are the insurance requirements to be licensed or registered with the CPUC? How can I obtain a list of carriers licensed or registered with the CPUC? How do I register as a private carrier of passengers?
If you have a complaint about a private “passenger carrier” such as a TNC, limousine, transportation network company (TNC), airport shuttle, or charter bus company, You can file a complaint by following the steps outlined below.
Effective July 1, 2018, the CPUC authority of Household Goods, Private Carriers, Vessel for Hire, and Commercial Air Operators will be transferred to new agencies.
Monthly data reports, archived reports, and management and operations review.
TNCs provide prearranged transportation services for compensation using an online-enabled application or platform (such as smartphone apps) to connect drivers using their personal vehicles with passengers.
Investigating complaints of unsafe, unlicensed, and uninsured passenger carriers, and responds to complaints against licensed carriers concerning fitness, overcharging, discrimination, failure to provide service, or failure to respond to complaints.
Licensing processes carrier applications for permits, manages changes to carrier operations, communicates with carriers, and issues authorities, certificates, and permits for operation.
Autonomous Vehicle Passenger Service Pilot Programs
The "Drivered AV Passenger Service" pilot program allows for the provision of passenger service in test AVs with a driver in the vehicle. Under this pilot program, a safety driver is available to assist with operations if needed. Read more about Autonomous Vehicle Passenger Service Pilot Programs.