First, you should contact the company directly and try to resolve the problem with them. If you cannot resolve your problem with the company, you can file a complaint with us by doing the following:

  1. Print the Passenger Carrier Complaint Form and fill it out (en Español)

  2. Attach readable copies of any supporting documents, such as receipts

  3. Mail the form and supporting documents to: 

    1. CPUC Complaint Intake Unit – Transportation Enforcement Section
      Safety and Enforcement Division
      505 Van Ness Avenue
      San Francisco, CA  94102-3298

If you have any questions about the complaint process or would like us to mail you the complaint form, you can call us at 1-800-894-9444, or email us at ciu_intake@cpuc.ca.gov.

In your response, please include:

  • Your name and the name of the person on the bill, invoice, or account (if different)

  • The address of the place for which you arranged the service

  • Mailing address and phone number to which the invoice was addressed 

  • Name of the company that you are complaining about 

  • (If applicable) Address and phone number of the company 

  • (If applicable) Name of the company representative(s) with whom you spoke with

  • (If applicable) Invoice or account number with the company

  • A brief description of your complaint (please limit to two pages)

  • Readable copies of all documentation related to your complaint (receipts, cancelled checks, contracts or service agreements, claim forms, inventories, etc.)

Transportation Complaint