Meet Elizabeth Auer

Division: Consumer Affairs Branch
CPUC Tenure: 3 years
Headquarters: Sacramento

CPUC role: I manage a team of analysts who support the CPUC’s Consumer Affairs Branch operations. Our primary purpose is to review trends in consumer complaints and provide feedback on how to improve the efficiency of the complaint process.

What is the most rewarding aspect of working at the CPUC? 
What we do directly makes a difference in consumers’ lives. Consumer Affairs is on the front lines, working directly with the community. How we handle calls and what information we communicate makes the difference when assisting with high-ticketed issues. When we help even just one person resolve a problem, that’s a win for us.

What is the best career advice you have ever received? 
Don’t chase job titles – build skills. Titles can change, companies can restructure, and industries evolve. But the skills you intentionally build stay with you everywhere you go, and those are what make a difference.

By Andrea Marvin, Public Information Officer 

 What activities do you enjoy in your free time? 
In my free time, I enjoy outside activities. I am an avid golfer and participate in many tournaments. If the weather does not permit outside activities, then I’m usually inside working on a crochet or cross stitch project. 
 
What’s something people might be surprised to learn about you? 
I’m professionally trained in classical dance. Outside of work, I’m either teaching teenagers competitive dance at a local studio or coaching a high school dance team. Having the opportunity to teach my passion to youth is an incredible experience. I continue to learn from them every day. 
 
Do you have a favorite book, podcast, or show you recommend? 
My favorite book is Letting Go by David R. Hawkins. The book describes a simple and effective means by which to let go of obstacles to enlightenment and become free of negativity. It’s an incredible book that enhances spiritual development. Anyone can benefit from reading this book, which can change your perspective and challenge you to look at life through a different lens.