Immediate Danger?

If you notice a public safety problem related to gas, electric, cable, telephone, water, or mobile home park utilities, dial 911 and report the problem. Examples of safety problems are a dangling wire or a gas leak.

Call 911

After you Call 911

After your call, you also have the option to file a complaint with us. We cannot help you resolve issues with publicly owned or municipal utilities, federal, city, or county taxes and surcharges, or long-distance rates and services.

File a Complaint

How to file a safety complaint?

Please be aware that we cannot help you resolve issues with:  

If you do not want to file your complaint online, you can send us a written complaint letter.  Be sure to include:

  • Your name

  • The name the account is billed under (if it is different than your name)

  • Your mailing address

  • The service address (if it is different than your mailing address)

  • The name of the utility or company

  • The name of the utility or company’s representative you contacted (if applicable)

  • A brief description of the problem (no more than two pages)

  • Daytime phone number where we can reach you

  • The phone number or account number of the service (if applicable)

You can mail your written complaint to the CPUC:

California Public Utilities Commission
Public Safety Complaint
505 Van Ness Avenue
San Francisco, CA 94102

 


CPUC Consumer Affairs Branch

E-Mail
consumer-affairs@cpuc.ca.gov 

Telephone
Main: 1-800-755-1447
Fax: 1-415-703-1158
Monday-Friday, 8.30 a.m.- 4:30 p.m.  

Mailing Address
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102