It should be noted that:

Negotiate and make a payment plan: Step-by-step

  1. Contact your utility customer service. Contact the utility directly, using the utility customer service phone number printed on the front page of your bill. Be sure to have a complete copy of your bill in front of you. 

  2. Call us if the utility customer service cannot help. If you cannot resolve the problem after talking with a utility customer service representative, call us at 1-800-649-7570. We can walk you through negotiating a payment plan and connecting you with someone from the utility who can help.

Consumer Affairs Branch


Main: 1-800-649-7570
Fax: 1-415-703-1158
Monday-Friday, 8.30 a.m.- 4:30 p.m.  

Mailing Address
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102