The CTF program provides a
50% discount for broadband on select
communications services to schools, libraries, hospitals
and other non-profit organizations.
The program was established
by Decision 96-10-066 on October 25, 1996. In this
decision, the California Public Utilities Commission
reaffirmed its commitment to universal service, and created the
CTF program in accordance with state and federal directives. The
program is funded through a surcharge on all customers that
purchase intrastate telecommunications services.
IMPORTANT ANNOUNCEMENT: Changes Effective July 1, 2019
The CPUC recently adopted new rules under D.19-04-013 for the CTF program, which may end or change your discounts.
The following are changes to the CTF program that might impact your discounts:
- As of July 1, 2019, the CTF program will no longer provide discounts for voice services.
- As of July 1, 2020, the CTF program will no longer provide discounts on taxes and surcharges.
You will continue to receive discounts on all CTF eligible services; however, please check your statement for billing cycles after July 1, 2019 to ensure your CTF discounts are applied correctly.
The CPUC will be notifying CTF participants in the coming months regarding the Application Renewal Process required for all CTF participants. It is important that in order to retain eligibility for CTF discounts, that you please notify the CPUC (via email at CTFHelp@cpuc.ca.gov) of any changes in your organization’s name, address or contact information. Failure to do so may cause a delay or cancellation of your discounts.
Implementation of Adopted Rules for Community Based Organizations pursuant to Commission Decisions 15-07-007 and 18-01-006 on August 3, 2018
Applicant Process
Application process questions can be directed to:
Karo Serle (Karo.serle@cpuc.ca.gov) and Amy Lau (Amy.lau@cpuc.ca.gov) - Applicant Eligibility Requirements