The CPUC ensures the provision of safe, reliable utility service and infrastructure through the regulation of privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. On this page you will find valid surveys sent to you by authorized provider/administrator. 

Updated:  May 10, 2024

Authorized Provider /Administrator Delivering Method Subject Keywords Active Dates and Where Survey Emails Will Originate From CPUC Contact
Opinion Dynamics  Email  Your Recent Heat Pump Installation - Share Your Experience

May 1 - June 3, 2024

Emails from Taylor Williams
 Verdant Associates  Web survey to recruit for Metering Study

 Heat Pump
Water Heater
Metering Study.

"Share your experience with your Heat Pump Water Heater!"

Active between May 2024 - August 2024

Emails from

Emails/Phone Calls from kW Engineering Staff.
 DNV Energy California HVAC-R contractors and technicians. This study is seeking feedback from HVAC-R contractors regarding the challenges they encounter when recovering and reclaiming refrigerant from existing HVAC-R systems that are being replaced. Participants will be asked to share their feedback through a survey hosted on It will offer survey respondents a $25 digital gift card if they complete the survey in full.  HVAC-R refrigerant recovery and reclamation

Active survey dates: March 2024 -April 2024.

Emails may come from or phone calls may come from DNV staff
 Opinion Dynamics  

Target Market: Water heating Distributors & Contractors participating in the Statewide Midstream Water Heater Program.

Method: Online surveys, telephone calls

Distributor Outreach: Feedback Needed Regarding the California Statewide Water Heating Program!

Contractor Outreach: Provide your Feedback Regarding the SoCalGas Instant Incentives Program! Receive a Gift Card for your Time 

Active Dates: March – April 2024

Phone calls & emails from Opinion Dynamics Staff;,,
 Opinion   Dynamics  Email  

Sent to CA residents, 18+, signed up for YouGov's panel, Flex Alert Tracking Survey

"Share your opinions in a YouGov Survey"

 Emails come from "YouGov"
 Email Sent to CA customers who may have been exposed to  behavioral demand response marketing, education, and outreach
Survey on their awareness and experience with demand response programs. 

 December 2023 - February 2024

Emails from Taylor Williams or
 Opinion   Dynamics & Guidehouse  Phone calls to schedule on-site visits

Heat Pump Metering Study

April 2024 - June 2024
Emails and/or Phone calls from Guidehouse staff
 Opinion   Dynamics Emailed web survey   

Participant survey on BUILD Project Completion

“Required: BUILD Project Completion Survey”


Active between January 2024-December 2024

Emails from or
 Opinion   Dynamics Email/Phone interview 

Feedback on BUILD Program Participation

“Thank you for participating in the BUILD Program! Please share your feedback with our team”

“Share your feedback on the BUILD Program!”

“Final call to share your feedback on BUILD Program!” 

Active between January 2024-December 2024

Emails/phone calls from: Opinion Dynamics staff 
 Opinion   Dynamics  The study will invite MAPs non-residential and residential participants to provide feedback via a web survey hosted on Respondents who complete the survey will be offered a $20 e-gift card via Tango (  California Statewide Market Access Programs (MAPs), Marin Clean Energy (MCE) Residential Efficiency Market Program, Pacific Gas and Electric (PG&E) Market Access Program, Southern California Edison (SCE) Summer Reliability Program, San Diego Gas and Electric (SDG&E) Summer Reliability Market Access Program

Active survey dates: March 6-March 31, 2024

Emails will come from:

Individual follow-up emails from may be sent by evaluation team staff at Opinion Dynamicss, should the need arise.

The evaluation may also send text-push-to-web messages and follow up by phone if necessary.   Phone numbers will be generated when fielding begins