The CPUC ensures the provision of safe, reliable utility service and infrastructure through the regulation of privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. On this page you will find valid surveys sent to you by authorized provider/administrator. 

Updated:  March 1, 2024

Authorized Provider /Administrator Delivering Method Subject Keywords Active Dates and Where Survey Emails Will Originate From CPUC Contact
 DNV Energy   The study will invite former residential, public/government, and commercial sector and property manager participants to share their feedback through telephone or online surveys hosted on https://app.form.com. It will offer survey respondents to enter a random drawing to win a digital gift card if they complete the survey in full  Program names currently evaluated include: Bay Area Regional Energy Network (BayREN), Southern California Regional Energy Network (SoCalREN), and Tri-County Regional Energy Network (3C-REN) Active survey dates: November 2023 -January 2024.
Emails will come from: at:
info@bayren.org
@SoCalren.org
Additionally, emails may come from @dnv.com or phone calls may come from DNV staff
 
 simranjit.kaur@cpuc.ca.gov
 DNV Energy   The study will invite former commercial customers, encouraging them to provide feedback either through a phone conversation or by email.  Additionally, some participants will be asked to allow an on-sit visit to inspect equipment eligible for rebates. The program names currently being evaluated include: NetOne Commercial Efficiency Program, Willdan Commercial Energy Efficiency Program (CEEP), and SDG&E's Comprehensive Energy Management Solution (CEMS) Program  Active survey dates:  November 2023 - January 2024.
Emails may come from: @gcgreen.com or @dnv.com
donotreply_survey@sce.com
feedback@survey.pge.com
Phone calls may come from DNV Energy or GC Green staff
peng.gong@cpuc.ca.gov
 DNV Energy Residential and commercial customers;
online surveys, telephone calls, paper mail and on-site appliance inspections with follow up requests for photos of water heaters and/or space heaters.
Appliance Life Expectancy Survey
otherwise referred to as the Residential and Commercial Effective Useful Life (EUL) Study

 Active survey dates: July 2023 - November 2023
Emails will come from: "Appliance Life Expectancy Survey" at:
donotreply_survey@sce.com;
donotreply@survey.sdge.com;
feedback@survey.pge.com;
donotreply@survey.socalgas.com

To view a copy of the survey you may copy and paste the following URL into your web browser.

https://app.form.com/f/41673042/4cf9/testlink=yes

https://app.form.com/f/41672533/5d8d/testlink=yes

Emails may also come from users using the @gcgreen.com or @dnv.com domains.

Phone calls may come from DNV or GC Green staff.             

melissa.matis@cpuc.ca.gov
 DNV Energy HVAC contractors (C-20/C-36 license): online surveys, paper mail, telephone calls with follow up request for photos of water heaters and/or space heaters.  Appliance Life Expectancy Survey
otherwise referred to as the Residential and Commercial Effective Useful Life (EUL) Study

 Active survey dates: July 2023 - November 2023

To view of copy of the survey you may copy and paste the following URL into your web browser:

https://app.form.com/f/41673402/5e35/testlink=yes

melissa.matis@cpuc.ca.gov
 Opinion   Dynamics  Email  

Sent to CA residents, 18+, signed up for YouGov's panel, Flex Alert Tracking Survey

"Share your opinions in a YouGov Survey"

 Emails come from "YouGov" yougov@yougov.com erik.johnson.cpuc.ca.gov
 Opinion
Dynamics
 Email Sent to CA customers who may have been exposed to  behavioral demand response marketing, education, and outreach
Survey on their awareness and experience with demand response programs. 

 December 2023 - February 2024

Emails from Taylor Williams
taylor.williams@opiniondynamics.com or
"YouGov" yougov@yougov.com

erik.johnson@cpuc.ca.gov
 Opinion
Dynamics
 Email Building electrification feasibility study 

Sent to commercial customers
Survey asks about equipment and electrical panel

 Oct - Nov 2023 
Emails from Taylor Williams taylor.williams@opiniondynamics.com
erik.johnson@cpuc.ca.gov
 Opinion
Dynamics
 Email Building electrification feasibility study

Sent to electricians
Survey asks about equipment upgrade scenarios

 Oct - Nov 2023 
Emails from Taylor Williams taylor.williams@opiniondynamics.com
erik.johnson@cpuc.ca.gov
 Opinion Dynamics & Guidehouse  Phone calls to schedule on-site visits

Heat Pump Metering Study

December 2023 - March 2024
Emails and/or Phone calls from Guidehouse staff

sebastian.sarria@cpuc.ca.gov
 Opinion   Dynamics  Phone and email  GoGreen Finance Residential Participants     

 

Nov 2023 - Jan 2024
Emails from Taylor Williams
taylor.williams@opiniondynamics.com

 kevin.feizi@cpuc.ca.gov
 Opinion   Dynamics  Email

Sent to participants in California GoGreen Homes program

 
January 2024 - February 2024 
Emails from Morgan Parker
morgan.parker@opiniondynamics.com

kevin.feizi@cpuc.ca.gov

 Opinion   Dynamics Emailed web survey   

Participant survey on BUILD Project Completion

“Required: BUILD Project Completion Survey”

 

Active between January 2024-December 2024

Emails from slamos@opiniondynamics.com or nplants@opiniondynamics.com
garima.chatrath@cpuc.ca.gov
 Opinion   Dynamics Email/Phone interview 

Feedback on BUILD Program Participation

“Thank you for participating in the BUILD Program! Please share your feedback with our team”

“Share your feedback on the BUILD Program!”

“Final call to share your feedback on BUILD Program!” 

Active between January 2024-December 2024

Emails/phone calls from: Opinion Dynamics staff 
garima.chatrath@cpuc.ca.gov 
 Opinion   Dynamics  The study will invite MAPs non-residential and residential participants to provide feedback via a web survey hosted on https://feedback.opiniondynamics.com/. Respondents who complete the survey will be offered a $20 e-gift card via Tango (https://www.tangocard.com/)  California Statewide Market Access Programs (MAPs), Marin Clean Energy (MCE) Residential Efficiency Market Program, Pacific Gas and Electric (PG&E) Market Access Program, Southern California Edison (SCE) Summer Reliability Program, San Diego Gas and Electric (SDG&E) Summer Reliability Market Access Program

Active survey dates: March 6-March 31, 2024

Emails will come from:
taylor.williams@opiniondynamics.com

Individual follow-up emails from @opiniondynamics.com may be sent by evaluation team staff at Opinion Dynamicss, should the need arise.

The evaluation may also send text-push-to-web messages and follow up by phone if necessary.   Phone numbers will be generated when fielding begins

 yeshi.lemma@cpuc.ca.gov