California Solar Consumer Protection Guide

The California Public Utilities Commission (CPUC) presents the California Solar Consumer Protection Guide.

Solar providers submitting applications to interconnect residential solar customers in the service areas of Pacific Gas and Electric Company (PG&E), Southern California Edison (SCE), and San Diego Gas & Electric (SDG&E) are required to collect customer initials and a signature on the California Solar Consumer Protection Guide.

Access the Guide

California Solar Consumer Protection Guide:

Solar Consumer Guide (September 2019 - version 2)

Other languages are available below:

Audio recording (in English) available by phone toll-free at: 855-955-1535

Audio recording (in English) available below:

Guidance for Solar Providers

PG&E, SCE, and SDG&E created Frequently Asked Questions (FAQs) to help solar providers navigate the new solar consumer protection requirements in the interconnection portals.

  • PG&E’s FAQs are on this webpage. To access the FAQs, go to the “Frequently asked questions (FAQ) about the NEM2 program” section and click on the tab “How do I comply with solar NEM consumer protection requirements?”
  • SCE’s FAQs are on this webpage. To access the FAQs, go to the “Related Links” section and click on “SCE Consumer Protection Workshop.”
  • SDG&E’s FAQs are on this webpage.

CPUC Procedural Background

Decision (D.)16-01-044 directed CPUC Energy Division staff, in collaboration with stakeholders, to consider net energy metering (NEM) consumer protection measures.  In 2018, the CPUC adopted Decision (D.)18-09-044, which establishes a process for creating a solar information packet for consumers. The solar information packet that was created through this process is now called the “California Solar Consumer Protection Guide.”

D.18-09-044 requires that solar providers upload three documents before interconnecting a residential solar customer to the electric grid in PG&E, SCE, and SDG&E territories. These documents include: signed pages of the CPUC solar information packet, the solar installation contract, and the Contractors State License Board (CSLB) Solar Disclosure Document.

The CPUC’s Energy Division mailed the following letters regarding the solar information packet to service lists R.14-07-002 and R.12-11-005:

  • January 15, 2020:  Energy Division Letter on additional extension for wet signature requirement.
  • September 27, 2019: Energy Division Letter on 120-day extension for wet signature requirement.
  • August 30, 2019: Energy Division Letter on a time extension for release of the translated versions of the solar information packet.
  • June 14, 2019: Energy Division Letter on a time extension for release of the English-language version of solar information packet.

Have you experienced legal or financial challenges with the PACE Program?

Free legal assistance is now available for customers experiencing legal or financing challenges with the Property Assessed Clean Energy program, known as “PACE.” PACE is commonly used to finance rooftop solar projects and energy efficiency upgrades. If customers believe their PACE contracts are unfair or that their contractors misrepresented this program or failed to perform the required work, those consumers can obtain legal advice regarding their rights and potential remedies.

For legal assistance, please contact the following law firms:

Once you are able to establish contact with one of the firms above, an attorney will contact you to discuss your rights and potential remedies with you.

You can also file a complaint with the California Department of Business Oversight, which oversees PACE loan providers. And as appropriate, you should consider filing a complaint with the Contractors State Licensing Board, which oversees contractor issues.

 

If you have any additional questions about information on this webpage, you can contact Chris Westling in the CPUC Energy Division at Christopher.Westling@cpuc.ca.gov.



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