California Solar Consumer Protection Guide

The California Public Utilities Commission (CPUC) presents the California Solar Consumer Protection Guide.

Solar providers submitting applications to interconnect residential solar customers in the service areas of Pacific Gas and Electric Company (PG&E), Southern California Edison (SCE), and San Diego Gas & Electric (SDG&E) are required to collect customer initials and a signature on the California Solar Consumer Protection Guide.

Access the Guide

California Solar Consumer Protection Guide:

Solar Consumer Guide (September 2019 - version 2)

Other languages are available below:

Audio recording (in English) available by phone toll-free at: 855-955-1535

Audio recording (in English) available below:

Guidance for Solar Providers

PG&E, SCE, and SDG&E created Frequently Asked Questions (FAQs) to help solar providers navigate the new solar consumer protection requirements in the interconnection portals.

  • PG&E’s FAQs are on this webpage. To access the FAQs, go to the “Frequently asked questions (FAQ) about the NEM2 program” section and click on the tab “How do I comply with solar NEM consumer protection requirements?”
  • SCE’s FAQs are on this webpage. To access the FAQs, go to the “Related Links” section and click on “SCE Consumer Protection Workshop.”
  • SDG&E’s FAQs are on this webpage.

CPUC Procedural Background

Decision (D.)16-01-044 directed CPUC Energy Division staff, in collaboration with stakeholders, to consider net energy metering (NEM) consumer protection measures.  In 2018, the CPUC adopted Decision (D.)18-09-044, which establishes a process for creating a solar information packet for consumers. The solar information packet that was created through this process is now called the “California Solar Consumer Protection Guide.”

D.18-09-044 requires that solar providers upload three documents before interconnecting a residential solar customer to the electric grid in PG&E, SCE, and SDG&E territories. These documents include: signed pages of the CPUC solar information packet, the solar installation contract, and the Contractors State License Board (CSLB) Solar Disclosure Document.

The CPUC’s Energy Division mailed the following letters regarding the solar information packet to service lists R.14-07-002 and R.12-11-005:

  • September 27, 2019: Energy Division Letter on 120-day extension for wet signature requirement.
  • August 30, 2019: Energy Division Letter on a time extension for release of the translated versions of the solar information packet.
  • June 14, 2019: Energy Division Letter on a time extension for release of the English-language version of solar information packet.

 

 If you have any additional questions about information on this webpage, you can contact Kerry Fleisher in the CPUC Energy Division at Kerry.Fleisher@cpuc.ca.gov.

 

 


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