Administrative Letters
Below are the California LifeLine Program's Administrative Letters to participating Service Providers.
- SSA Administrative Letter - 2024
- Notice to All Californina LifeLine Service Providers (Admin Letter 3) - Guidance regarding the submission of advice letters and reimbursement claims for the Affordable Connectivity Program Pilots
- Notice to All California LifeLine Service Providers (New Claim Process 2023) - Beginning on January 30, 2023, all service providers must submit claims to the California LifeLine program via eCAP.
- SSA Administrative Letter - 2023
- Notice to All California LifeLine Service Providers (April 21, 2022) - Guidance Regarding Advice Letters and Reimbursement Claims for Participating in the FCC EBB Program and ACP
- Guidance Regarding The Acceptable Types of Identification Documents (February 11, 2022)
- SSA Administrative Letter - 2022
- Notice to All California LifeLine Service Providers (June 22, 2021) - Guidance Regarding Advice Letters and Reimbursement Claims for Participating in the FCC EBB Program
- SSA Administrative Letter - 2021
- Interim Implementation Cost for September to December 2019 (February 3, 2020)
- SSA Administrative Letter - 2020
- Amended Claim Instructions for July to August 2019 (August 5, 2019)
- Interim Implementation Cost for July to August 2019 (August 5, 2019)
- Amended Claim Instructions for April to June 2019 (June 24, 2019)
- Interim Implementation Cost for April to June 2019 (June 24, 2019)
- Interim Claim Instructions for April to May 2019 (May 20,2019)
- Implementation Costs to transition to the new Third-Party Administrator, Maximus (February 11, 2019)
- SSA Administrative Letter - 2019
- Implementation of the California LifeLine Eligibility Criteria Provisions (August 27, 2018)
- Replacement for Form 497 in California LifeLine Claim Filings
- CPUC's Executive Director Notice regarding Emergency Consumer Protections for Counties Impacted by the December 2017 Wildfires
- SSA Administrative Letter - 2018
- SSA Administrative Letter - 2017
- California LifeLine Expedited Payment Option (August 4, 2016)
- CPUC’s Response to FCC Commissioner Pai’s Request for Information regarding the California LifeLine Program (July 27, 2016)
- SSA Administrative Letter - 2016
- Claim Payment Schedule Notification (June 8, 2015)
- Effective Date on Denials Global Issue (February 12, 2015)
- Guidance for Acceptable Identification Documents
- SSA Administrative Letter - 2014
- Guidance for Advice Letter Components regarding California Lifeline Wireless Services (February 14, 2014)
- Revised Administrative Letter - 2013 SSA - Sets the Specific Support Amount Subsidy for the California LifeLine Program at $11.50 effective January 1, 2013.
- Specific Support Amount (SSA) - 2013
- Notice to All California LifeLine Service Providers (December 3, 2012) - Offering California LifeLine Program Discounts
- Notice to All California LifeLine Service Providers (November 30, 2012) - California LifeLine Rates Beginning January 1, 2013
- Notice to All Carriers (September 13, 2012) - Implementation Costs to transition to a new third-party administrator, Xerox
- Notice to All Carriers (October 14, 2011) - Captioned telephone technology in the California LifeLine program
- Notice to All Carriers (September 9, 2011): Implementation of Weighted Average Subscriber Report in compliance with Decision D.10-11-033.
- Administrative Letter - Solix Form Name Changes (June 25, 2009)
- Notice to All Carriers Providing Residential Telephone Service dated February 27, 2009
- September 29, 2008 Workshop Staff Report
- Carrier instructions regarding toll-limitation
- California LifeLine Program Rates - Effective January 1, 2009