The CPUC, in Decision 1401036, modernized and expanded the California LifeLine Program to include savings on cell phone services. See also the CPUC’s January 16, 2014 Press Release announcing recent changes to the California LifeLine Program. Go to “Provider Search” at www.californialifeline.com to learn about the approved California LifeLine providers and cell phone plans.

The California LifeLine Program provides discounts on home phone and cell phone services to qualified households. The California LifeLine discounts help consumers lower the cost of their phone bills. Only one discount per household is allowed (except for teletypewriter users and for Deaf and Disabled Telecommunications Program participants). Call a participating phone company and ask for the California LifeLine discounts to start the application process.

 

Your Phone Company

  • Contact your phone company if you want to be on the California LifeLine Program. 
  • Your phone company can also provide general information about the California LifeLine Program.

California LifeLine Call Center

Contact the California LifeLine Call Center for general information about the California LifeLine Program from 7 AM to 7 PM (Pacific Time) from Monday through Friday (except state holidays) at:

1-866-272-0349 

California LifeLine Administrator

Contact the California LifeLine Administrator for California LifeLine Program application and renewal related questions and concerns from 7 AM to 7 PM (Pacific Time) from Monday through Friday (except state holidays) at:

1-877-858-7463

California LifeLine Complaints

For complaints related to the California LifeLine Program, or help resolving application denials (appeals) for program participation, please contact the CPUC’s Consumer Affairs Branch (CAB) at:

1-800-649-7570

Or Online by visiting CAB's webpage Assistance With LifeLine Billing and Appeals

California LifeLine Administrator Oversight

Questions about the California LifeLine Program Administrator oversight should be directed to CaLLAdminOversight@cpuc.ca.gov.