Enforcement and Citations
Strong enforcement is critical to ensuring that the CPUC's statutory mandates are carried out and that ratepayers and the public are protected from safety, reliability, service quality, and other violations.
This page last updated on June 2, 2023.
The Commission enforces laws and its requirements through a variety of formal and informal means, including the following:
- Formal enforcement investigations (Orders Instituting Investigation), which may include fines and other remedies. Staff investigations precede and establish the scope of formal investigations.
- Citation programs, which delegate authority to staff to issue fines for prescribed violations.
- Audits and Inspections
- Administrative Consent Orders (ACO) and Administrative Enforcement Orders (AEO)
- Our whistleblower program
Enforcement Policy
In 2020, the Commission adopted an Enforcement Policy that builds on the CPUC’s existing enforcement tools and processes with the goal of better serving Californians through transparent and robust enforcement of rules and regulations over the entities the CPUC regulates. The Enforcement Policy provides guidance on achieving a consistent approach to enforcement, enforcement actions, settlements, and setting penalties. Specifically, the Enforcement Policy:
- Establishes nine guiding enforcement principles: ensuring compliance, consistent enforcement, meaningful deterrence; timely enforcement; progressive enforcement; transparency; environmental justice and disadvantaged communities consideration; adaptive management; and enforcement prioritization;
- Standardizes existing enforcement tools, documents, and procedures to the extent appropriate; and
- Creates two flexible administrative enforcement tools for staff to utilize, an Administrative Consent Order (ACO) and an Administrative Enforcement Order (AEO), both subject to CPUC for approval, denial, or modification.
Resolution M-4846, which includes the Enforcement Policy, is available here.
- Citation Penalties Levied Against Energy Utilities: $16,520,140
- Citation Penalties Levied Against Telecommunications Companies: $3,082,163
- Fines and Reparations Levied Against Water Companies: $0
- Fines Levied Against Transportation Companies: $175,000
Citation programs delegate authority to staff to issue fines for prescribed violations. Citations carry fines for non-compliance with state law and Commission orders. The Commission has established numerous citation programs over the years, which cover different specific regulatory programs and authority. Below you can find a list of our citation programs and issued citations.
- Complete List of CPUC Citation Programs
- Electric Citation Program Page
- Core Transport Agent Citation Program Page
- Infrastructure Planning, California Environmental Quality Act and Energy Permitting Citation Program Page
- Gas Citation Program Page
- Renewables Portfolio Standard Citation Program Page
- Resource Adequacy Citation Program Page
- Communications Slamming Citation Program Page
Administrative Consent Orders
- Mar. 3, 2023: ACO relating to improper collection of service deposits by SoCalGas
- Apr. 6, 2023: CPUC Directs SoCalGas to Make Payments to Customers Through Settlement Over Improper Collection of Service Deposits (CPUC Press Release)
- Mar. 3, 2023: CPUC Staff Issue Proposal for SoCalGas Settlement Addressing Improper Collection of Service Deposits (CPUC Press Release)
- Draft Resolution UEB-012 Approving ACO and Settlement Agreement
- Nov. 2, 2021: ACO for SCE relating to the 2017-2018 Southern California Fires
- Dec. 16, 2021: CPUC Penalizes SCE for 2017 – 2018 Wildfires (CPUC Press Release)
- Resolution Voted on Dec. 16, 2021
- ACO and Settlement Agreement
- SED Investigation Report
- Draft Resolution Comment Letter
- Press Release
- Parties' Comments:
- Nov. 2, 2021: ACO for PG&E relating to the 2019 Kincade Fire
- Dec. 2, 2021: CPUC Penalizes PG&E for 2019 Kincade Wildfire (CPUC Press Release)
- Resolution Voted on Dec. 2, 2021
- ACO and Settlement Agreement
- SED Investigation Report
- Draft Resolution Comment Letter
- Press Release
- Parties' Comments:
- PG&E’s Transmission Line Removal Plan, PG&E Update to SED-6
Administrative Enforcement Orders
PG&E
- 2020 PSPS Performance
- June 15, 2022: 2020 PSPS Administrative Enforcement Order (proposed)
- 2020 PSPS Annual Review
- 2020 PSPS Evidentiary Hearing Docket
- Zogg Fire
- May 18, 2023: CPUC Approves $150 Million Settlement With PG&E for Zogg Fire
- Resolution ALJ-439 granting the Joint Motion of Pacific Gas & Electric Company and the Safety and Enforcement Division for Approval of Settlement Agreement, May 24, 2023.
- Attachment 2: Joint Motion Approving Settlement Agreement, Settlement Agreement (Exhibit A), and Proposed Administrative Enforcement Order (Exhibit B), May 24, 2023.
- Resolution ALJ-439 granting the Joint Motion of Pacific Gas & Electric Company and the Safety and Enforcement Division for Approval of Settlement Agreement, May 24, 2023.
- SED Zogg Investigation Report
- Attachment D
- Attachment E
- Zogg Fire Evidentiary Hearing Docket
SCE
- 2020 PSPS Performance
- June 15, 2020: 2020 PSPS Administrative Enforcement Order (proposed)
- 2020 PSPS Annual Review
SDG&E
- 2020 PSPS Performance
- June 15, 2020: 2020 PSPS Administrative Enforcement Order (proposed)
- 2020 PSPS Annual Review
PacifiCorp
- 2020 PSPS Performance
- June 15, 2020: 2020 PSPS Administrative Enforcement Order (proposed)
- 2020 PSPS Annual Review
Other Updates