The California Public Utilities Commission (CPUC) holds Public Forums (also called Public Participation Hearings or PPHs) to give the public a chance to learn about and express their opinions on issues before the CPUC. Each Public Forum is about a specific issue that is pending resolution at the CPUC, such as a utility’s request to change the rates that customers pay. 

  • Public Forums are free and open to the public. No RSVP is necessary to attend, but you must sign up when you arrive if you wish to speak. 
  • Public Forums are led by a CPUC Administrative Law Judge, and CPUC Commissioners may also attend.
  • To ensure that consumers directly affected by a proceeding get a chance to express their views, the CPUC holds Public Forums in the area where a utility’s customers live to get their input, or may hold public webinars.

See information on upcoming PPHs and other events below.

Upcoming Public Forums (Public Participation Hearings) and Other Events


Application of AT&T California to Withdraw its Eligible Telecommunications Carrier Designation (A.23-03-002) and Application of AT&T California for Relief from its Carrier of Last Resort Obligation (A.23-03-003)

The California Public Utilities Commission (CPUC) will hold in-person and virtual public forums for customers of AT&T to provide input into the company’s two proposals to remove its obligation to provide voice services in its service territories. 

WHAT: The public forums will begin with a brief overview of AT&T’s proposals, then parties to the proceeding may provide brief overviews, and then public comments will be heard. At least one representative from AT&T will be available to answer questions about individual customer bills or service.

You can also make your voice heard in the proceedings, and read the comments of others, on our online Docket Card comment section for the proceedings at apps.cpuc.ca.gov/c/A2303002 for Application of AT&T California to Withdraw its Eligible Telecommunications Carrier Designation; or apps.cpuc.ca.gov/c/A2303003 for Application of AT&T California for Relief from its Carrier of Last Resort Obligation. 

WHEN

FORMAT

LOCATION

February 6, 2024, 2 p.m. and 6 p.m.

In-person only

Clovis City Council Chambers
1033 5th Street, Clovis, CA 93612

February 22, 2024, 2 p.m. and 6 p.m.

In-person only

Mendocino County Board of Supervisors
501 Low Gap Road, Room 1070, Ukiah, CA 95482

March 14, 2024, 2 p.m. and 6 p.m.

In-person only

Indio City Hall Council Chambers
100 Civic Center Mall, Indio, CA 92201

March 19, 2024, 2 p.m. and 6 p.m.

Virtual only

Remote access via webcast or phone.
More information below.

If you wish to make a public comment at the in-person public forums, please sign up at the Public Advisor's table upon arrival. 

REMOTE ACCESS OPTIONS FOR THE MARCH 19th VIRTUAL PUBLIC FORUMS:

  • Live video broadcast with English or Spanish captions via webcast: www.adminmonitor.com/ca/cpuc
    • Participants who choose to view via webcast will have audio and video but will not be able to make verbal comments. If you would like to make comment during the forums, refer to the phone-in information below.
    • For captions, after clicking on the name of the meeting, click the green button below the video for captions. Then select captions by clicking on the white icon next to the word “live” at the bottom of the video.
    • The public forums will be recorded and archived for future viewing.
  • Phone: 1-800-857-1917, passcode: 6032788#
    • Participants will have audio and will be able to make comments. (To make a comment, after entering the passcode, when prompted press *1, unmute your phone, and record your name.)
    • Wait times depend on the number of speakers in the public comment queue. During times of high call volumes, wait times will be longer. The operator will call on you when it is your turn to speak.

AT&T PROPOSALS:

AT&T is requesting:

  1. Approval to be relieved of its Carrier of Last Resort (COLR) obligations in certain areas of California. If approved, AT&T would no longer be required to offer landline telephone service where it is currently required to offer Basic Service in those areas. Basic Service includes nine service elements such as Lifeline rates for eligible customers, free access to 9-1-1, Telephone Relay Service, and directory and operator services. (A.23-03-003)
  2. Approval to give up its designation as an Eligible Telecommunications Carrier (ETC), which is a telephone company that operates in a specific geographic area that receives financial assistance from the federal government-established Universal Service Fund to provide high quality and affordable telephone service to customers at all income levels. (A.23-03-002)

FREQUENTLY ASKED QUESTIONS:

  1. What is a Carrier of Last Resort (COLR)? A COLR is a telecommunications service provider that stands ready to provide basic telephone service, commonly landline telephone service, to any customer requesting such service within a specified area. At least one telephone company in a specified area is legally required to provide access to telephone service to anyone in its service territory who requests it. This ensures that everyone in California has access to safe, reliable, and affordable telephone service. AT&T is the designated COLR in many parts of the state and is the largest COLR in California. Where AT&T is the default landline telephone service provider, it must provide traditional landline telephone service to any potential customer in that service territory. AT&T is proposing to withdraw as the COLR in certain areas without a new carrier being designated as a COLR.
  2. What areas are impacted by AT&T’s request to withdraw as a COLR? Here is the list of census-designated places where AT&T is requesting to withdraw as the designated COLR and here is an online version of the map with address lookup.
  3. What might happen if AT&T withdraws as a COLR? If AT&T’s proposal is approved, as set forth in its application, then no COLR would be required to provide Basic Service in the areas in which AT&T is the COLR. This does not necessarily mean that no carriers would provide service in the areas—only that they would not be required to do so. Other outcomes are possible, such a carrier other than AT&T volunteering to become the COLR, or the CPUC denying AT&T’s proposal.
  4. What is an Eligible Telecommunications Carrier (ETC)? An ETC is a telephone company operating in a specific geographic area that receives financial assistance from the federal government-established Universal Service Fund to provide high quality and affordable telephone service to customers at all income levels in specific geographic areas.One example of a program funded by the Universal Service Fund is federal Lifeline. While funding for this program is provided by the federal government, each state determines a telephone company’s eligibility for ETC designation. In California, a company’s eligibility for these federal funds is determined by the CPUC.
  5. Does an ETC provide California LifeLine? In California, the CPUC approves and denies applications for state funding for programs to provide universal support, including California LifeLine. The California LifeLine program is separate from the federal Lifeline program. An ETC may be a provider of California LifeLine as well as federal Lifeline, but eligibility to provide California LifeLine is not limited to only ETC providers.
  6. What is AT&T’s ETC de-designation request? AT&T is asking for CPUC approval to give up its ETC designation, which would allow it to no longer offer federal Lifeline, as well as other federal programs designed to subsidize telecommunications support for low-income individuals and individuals located in remote areas. AT&T’s participation in the California LifeLine program is a separate matter from this application to give up its ETC designation. AT&T asserts that it is not necessary to keep its ETC designation because it no longer receives any federal high-cost support from the federal government to provide Universal Service. By relinquishing its ETC designation, AT&T would no longer be eligible to receive federal support to provide Lifeline, which could potentially affect all current AT&T federal Lifeline customers.
  7. What areas are impacted by AT&T’s request to give up its ETC designation? All areas of AT&T’s service territory where it currently holds ETC designation, which is the same as its COLR service territory, could be impacted if the CPUC approves AT&T’s application. Here is a map of the different COLR service territories in California, including AT&T’s.
  8. What are the potential impacts of CPUC approval of AT&T’s ETC de-designation request on customer bills? For a household receiving federal Lifeline from AT&T, the bill could increase by $5.25 per month for voice-only service, or $9.25 per month for bundled or internet service. In addition to these amounts, a household on Tribal lands receiving federal Lifeline from AT&T could experience an additional $25 per month bill increase.
  9. What is required of AT&T for the CPUC to approve AT&T’s ETC de-designation request? AT&T must demonstrate that another ETC provider can provide Universal support in the areas where AT&T wishes to surrender its ETC designation.

The CPUC welcomes attendance and comments at the public forums (formally called Public Participation Hearings), as public comments help the CPUC reach an informed decision. The Administrative Law Judge assigned to the proceedings is scheduled to issue a Proposed Decision in the case for consideration by the CPUC within a year.

No official action will be taken on this matter at the public forums.

If specialized accommodations are needed to attend, such as non-English or sign language interpreters, please contact the CPUC’s Public Advisor’s Office at public.advisor@cpuc.ca.gov or toll free at 866-849-8390 at least five business days in advance of the public forums.

Related Documents


Southern California Edison Company’s 2025 General Rate Case (A.23-05-010)

Southern California Edison (SCE) and the California Public Utilities Commission (CPUC) would like to hear from you. You are invited to participate in a public forum regarding SCE’s application to raise electricity rates. At the public forum, you can make comments and raise concerns with the CPUC’s Administrative Law Judges who are overseeing this rate increase request. 

Written public comments may also be provided at any time during the proceeding using the “Add Public Comment” button on the “Public Comment” tab of the Docket Card for A.23-05-010, available here.

Why is SCE requesting this rate increase? On May 12, 2023, SCE filed a General Rate Case (GRC) Application with the CPUC requesting authority to increase revenues for 2025-2028.

How will the public forums be held? There will be two in-person and four remote public forums as follows:

WHEN

FORMAT

LOCATION

March 5, 2024, 2 p.m. and 6 p.m.

Virtual only

Remote access via webcast or phone.
More information below.
March 20, 2024, 2 p.m. and 6 p.m.

Virtual only

Remote access via webcast or phone.
More information below.

April 10, 2024, 2 p.m. and 6 p.m.

In-person only

IRecreation Park - Community Center
4900 E. 7th St., Long Beach, CA 90804

If you wish to make a public comment at the in-person public forums, please sign up at the Public Advisor's table upon arrival. 

REMOTE ACCESS OPTIONS FOR THE VIRTUAL PUBLIC FORUMS:

  • Live video broadcast with English or Spanish captions via webcast: www.adminmonitor.com/ca/cpuc
    • Participants who choose to view via webcast will have audio and video but will not be able to make verbal comments. If you would like to make comment during the forums, refer to the phone-in information below.
    • For captions, after clicking on the name of the meeting, click the green button below the video for captions. Then select captions by clicking on the white icon next to the word “live” at the bottom of the video.
    • The public forums will be recorded and archived for future viewing.
  • Phone: 1-800-857-1917, passcode: 6032788#
    • Participants will have audio and will be able to make comments. (To make a comment, after entering the passcode, when prompted press *1, unmute your phone, and record your name.)
    • Wait times depend on the number of speakers in the public comment queue. During times of high call volumes, wait times will be longer. The operator will call on you when it is your turn to speak.

The CPUC welcomes attendance and comments at the public forums (formally called Public Participation Hearings), as public comments help the CPUC reach an informed decision. The Administrative Law Judge assigned to the proceedings is scheduled to issue a Proposed Decision in the case for consideration by the CPUC within a year.

No official action will be taken on this matter at the public forums.

If specialized accommodations are needed to attend, such as non-English or sign language interpreters, please contact the CPUC’s Public Advisor’s Office at public.advisor@cpuc.ca.gov or toll free at 866-849-8390 at least five business days in advance of the public forums.

Related Documents


Cal-Ore Telephone Company to Modify Intrastate Revenue Requirement and Rate Design and Adjust Selected Rates (A.23-10-007)

The CPUC will hold virtual public forums for customers of Cal-Ore Telephone Company (Cal-Ore) to provide input about the issues raised in this proceeding.

You can also make your voice heard in the proceedings, and read the comments of others, on our online Docket Card comment section for this proceeding at apps.cpuc.ca.gov/c/A2310007.

WHEN: March 12, 2024 at 2 p.m. (virtual only) 

WHERE: Remote access via webcast or phone: 

  • Live video broadcast with English or Spanish captions via webcast: www.adminmonitor.com/ca/cpuc
    • Participants who choose to view via webcast will have audio and video but will not be able to make verbal comments. If you would like to make comment during the forums, refer to the phone-in information below.
    • For captions, after clicking on the name of the meeting, click the green button below the video for captions. Then select captions by clicking on the white icon next to the word “live” at the bottom of the video.
    • The public forums will be recorded and archived for future viewing.
  • Phone:
    • English: 1-800-857-1917, passcode: 6032788#
    • Spanish: 1-800-857-1917, passcode: 3299627#
    • Participants will have audio in English or Spanish and will be able to make comments. (To make a comment, after entering the passcode, when prompted press *1, unmute your phone, and record your name.)
    • Wait times depend on the number of speakers in the public comment queue. During times of high call volumes, wait times will be longer. The operator will call on you when it is your turn to speak.

Related Documents


Ducor Telephone Company to Modify Intrastate Revenue Requirement and Rate Design and Adjust Selected Rates (A.23-10-008)

The CPUC will hold virtual public forums for customers of Ducor Telephone Company (Ducor) to provide input about the issues raised in this proceeding.

You can also make your voice heard in the proceedings, and read the comments of others, on our online Docket Card comment section for this proceeding at apps.cpuc.ca.gov/c/A2310008.

WHEN: March 12, 2024 at 6 p.m. (virtual only) 

WHERE: Remote access via webcast or phone: 

  • Live video broadcast with English or Spanish captions via webcast: www.adminmonitor.com/ca/cpuc
    • Participants who choose to view via webcast will have audio and video but will not be able to make verbal comments. If you would like to make comment during the forums, refer to the phone-in information below.
    • For captions, after clicking on the name of the meeting, click the green button below the video for captions. Then select captions by clicking on the white icon next to the word “live” at the bottom of the video.
    • The public forums will be recorded and archived for future viewing.
  • Phone:
    • English: 1-800-857-1917, passcode: 8710730#
    • Spanish: 1-800-857-1917, passcode: 9123946#
    • Participants will have audio in English or Spanish and will be able to make comments. (To make a comment, after entering the passcode, when prompted press *1, unmute your phone, and record your name.)
    • Wait times depend on the number of speakers in the public comment queue. During times of high call volumes, wait times will be longer. The operator will call on you when it is your turn to speak.

Related Documents


Calaveras Telephone Company to Modify Intrastate Revenue Requirement and Rate Design and Adjust Selected Rates (A.23-11-011)

The CPUC will hold virtual public forums for customers of Calaveras Telephone Company (Calaveras) to provide input about the issues raised in this proceeding.

You can also make your voice heard in the proceedings, and read the comments of others, on our online Docket Card comment section for this proceeding at apps.cpuc.ca.gov/c/A2311011.

WHEN: March 18, 2024 at 6 p.m. (virtual only) 

WHERE: Remote access via webcast or phone: 

  • Live video broadcast with English or Spanish captions via webcast: www.adminmonitor.com/ca/cpuc
    • Participants who choose to view via webcast will have audio and video but will not be able to make verbal comments. If you would like to make comment during the forums, refer to the phone-in information below.
    • For captions, after clicking on the name of the meeting, click the green button below the video for captions. Then select captions by clicking on the white icon next to the word “live” at the bottom of the video.
    • The public forums will be recorded and archived for future viewing.
  • Phone English: 1-800-857-1917, passcode: 6032788#
    • Participants will have audio and will be able to make comments. (To make a comment, after entering the passcode, when prompted press *1, unmute your phone, and record your name.)
    • Wait times depend on the number of speakers in the public comment queue. During times of high call volumes, wait times will be longer. The operator will call on you when it is your turn to speak.

Related Documents


Please check the calendar for any other upcoming events. 

 

 

information about participating

Can My Participation Make a Difference in a Decision?

Yes! The CPUC wants to hear from the public. Public comments are taken into consideration by the Commissioners and Administrative Law Judge in their decision-making. 

  • Public comment may raise issues and concerns that influence how a project or issue is analyzed and what decision gets made. 
  • Even if you don’t plan to comment, attending a Public Forum provides an opportunity to learn about topics that are pending at the CPUC and hear the positions of others. 

Tips for Attending and Speaking at a Public Forum

At the beginning of a Public Forum, an Administrative Law Judge provides an overview of the CPUC process and the issue to be discussed. There may also be a presentation to the audience about the utility’s proposal. From there, most of the meeting is reserved for the public to provide comments and share their perspective about the issue. 

If you wish to speak, please keep the following in mind:

  • Elected officials attending a Public Forum are usually allowed to speak first. 
  • We recommend you arrive at least 15 minutes early to sign up to speak. 
  • Speakers need to be present to sign up to speak. You cannot sign up others or yield your time to someone else. 
  • If many people sign up to speak, the Administrative Law Judge may set a time limit in order to allow everyone a chance to speak. 
  • There will be a CPUC court reporter present to record your comments for the record. 
  • Attendees are expected to be respectful of others’ opinions. 
  • If you have written your speech, you may bring a copy for the Administrative Law Judge and one for the court reporter. 
  • Often, the Administrative Law Judge will not be able to answer questions at the Public Forum because of legal reasons. They may refer you to a utility representative or CPUC staff. 
  • For safety purposes, signs of any size that are mounted on sticks are not allowed in any room where a Public Forum, hearing, or workshop is taking place; neither are signs larger than 8.5 by 11 inches, whether mounted or not.

If I Can’t Participate in Person, Can I Still Make a Comment?

Yes! If you can’t attend a Public Forum in person, you can still make comments:

Use the Docket Card where you can also read the comments of others. 

Contact the Public Advisor’s Office:

Email: public.advisor@cpuc.ca.gov
Call: 866-849-8390 or 415-703-2074  TTY 866-836-7825
Write: CPUC Public Advisor’s Office, 505 Van Ness Ave., San Francisco, CA 94102

Language interpretation is available

The CPUC can provide language interpreters and/or American Sign Language interpreters at a CPUC event. Please send a request to the Public Advisor’s Office at least three business days before the event. The CPUC will provide these services at no-cost.

To see more CPUC events, check out our calendar.

To see a list of prior public participation hearings, check out this page.

This website allows consumers to view the residential electric rates for any geographic area in a comparison chart.

Glossary of Acronyms and Other Frequently Used Terms