• CPUC Regulates Communications ImageTelecommunications Surcharges and User Fees

    All telecommunications corporations and Voice over Internet Protocol (VoIP) providers offering telephone service to the public in California are required to assess surcharges and User Fees on end-user intrastate service revenues, and to remit the collected funds to the CPUC. 

  •    Carrier Notice(s)

    March 24, 2020

    The Commission has established an internal process for surcharge and user fee-related refund claims.  Please click on this link to read about how telecommunications carriers may request an associated refund.

    CPUC Internal Process: Refund Claims

    Please click on this link to access the form that is used to submit a claim for a surcharge and/or user fee refund. When the form is complete, print the form and submit it in an email to the addresses provided in the Internal Process and Refund forms.

    Refund Request Form




  •    Telecommunications and User Fee Filing System (TUFFS)

    For the electronic reporting and remittance of surcharges and user fees due to the CPUC by telecommunications corporations and VoIP providers.


  •    Surcharges

    Complete directions for the treatment of CPUC telecommunications surcharges including assessment, collection, disclosure and so on… 



  •    User Fee

    Complete directions for the treatment of the CPUC telecommunications reimbursement account fee (User Fee)


  •    Other Telecommunications Taxes and Fees

    These taxes and fees are not administered by the CPUC but may be assessed on telecommunications services in California 



  • Questions, Comments, and Concerns

    Need Help Image
       For inquiries related to telecommunications surcharges, user fees or MTS surcharges please use the contact information provided below:


    Contact Info
    Surcharges:  Joe Healy Phone: (415) 703-2245 Email:  TelcoSurcharge@cpuc.ca.gov
    User Fee: Henok Kassegn Phone:  (415) 703-1967 Email:  userfees@cpuc.ca.gov

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