Telecommunications Surcharges and User Fees
All telecommunications corporations and Voice over Internet Protocol (VoIP) providers offering telephone service to the public in California are required to assess surcharges and User Fees on end-user intrastate service revenues, and to remit the collected funds to the CPUC.
Carrier Notice(s)
March 24, 2020
The Commission has established an internal process for surcharge and user fee-related refund claims. Please click on this link to read about how telecommunications carriers may request an associated refund.
CPUC Internal Process: Refund Claims
Please click on this link to access the form that is used to submit a claim for a surcharge and/or user fee refund. When the form is complete, print the form and submit it in an email to the addresses provided in the Internal Process and Refund forms.
Prior Notices (you are responsible for reading all notices)
TUFFS
Telecommunications and User Fee Filing System (TUFFS)
For the electronic reporting and remittance of surcharges and user fees due to the CPUC by telecommunications corporations and VoIP providers.
Surcharges
Complete directions for the treatment of CPUC telecommunications surcharges including assessment, collection, disclosure and so on…
User Fee
Complete directions for the treatment of the CPUC telecommunications reimbursement account fee (User Fee)
- User Fee Directive
- User Fee Rates (applies to all Telco beginning January 1, 2019)
Other Telecommunications Taxes and Fees
These taxes and fees are not administered by the CPUC but may be assessed on telecommunications services in California
Questions, Comments, and Concerns
For inquiries related to telecommunications surcharges, user fees or MTS surcharges please use the contact information provided below:
| Surcharges: |
Lucia Magana Danny Tse Nancy Lee |
Phone: (415) 696-7308 Phone: (415) 355-5494 Phone: (415) 703-2714 |
Email: TelcoSurcharge@cpuc.ca.gov |
| User Fee: |
Fabiola Robles |
Phone: (415) 696-7362 |
Email: userfees@cpuc.ca.gov |