The Consumer Affairs Branch (CAB) assists consumers with resolving disputes involving their regulated utility providers. Our team of specialized caseworkers will work with you to determine the facts of each case and then interact with the utilities to attempt to resolve any problems. Please follow the steps outlined below. (Please note CAB does not handle municipal utility complaints)
If your utility provider cannot resolve your complaint, or if you are dissatisfied with the resolution, you may contact us for help. To get the best results from your interaction with us, we encourage you to review the information provided in the link below before you contact us.
If the informal complaint process cannot help with your utility issue, you may file a formal complaint. However, before filing a formal complaint, we strongly encourage you to file an informal complaint.