No Passenger Carrier Walk-Ins at 505 Van Ness Avenue in San Francisco as of March 19, 2020
As of March 19, 2020, the License Section will NOT accept walk-ins at 505 Van Ness Avenue in San Francisco. If you are submitting documents in response to a Deficiency Letter, all documents must be submitted via e-mail to the analyst assigned. In addition, Licensing staff will continue to answer calls through our Transportation Carrier Call Center (1-800-877-8867) on Mondays, Wednesdays, and Fridays from 1:00 – 3:00 PM. You can also email your inquiries to: Licensing@cpuc.ca.gov. For more information, refer to the March 19, 2020 notice.
Transportation Carrier Call Center Open for Calls Beginning February 12, 2020
Beginning February 12, 2020, CPUC’s Transportation Licensing team is expanding its availability for questions regarding pending applications, equipment updates, or general questions by establishing a new Transportation Carrier Call Center: 1-800-877-8867. Dedicated staff will be available to answer calls on Monday, Wednesday, and Friday from 1:00 – 3:00 PM, and will follow up on voice messages left outside of those hours. In addition, Licensing staff may continue to be reached via email at: Licensing@cpuc.ca.gov.
Ten Cent "Access for All Fee" Assessed on TNC Trips Beginning July 1, 2019
Beginning on July 1, 2019, pursuant to CPUC Decision 19-06-033, transportation network companies (TNCs) are required to collect a ten cent ($0.10) fee on each TNC trip in California. The funds generated from the fee support the expansion of on-demand transportation for non-folding wheelchair users who require a wheelchair accessible vehicle (WAV). By adopting the fee, CPUC implements Senate Bill (SB) 1376 (Hill, 2018), the "TNC Access for All Act", that requires the Commission to develop a program relating to accessibility for persons with disabilities as part of its regulation of TNCs. Implementation of SB 1376 occurs in CPUC Rulemaking 19-02-012.
Alert on Scams
The CPUC is aware that active carriers and new applicants for a permit or certificate from the CPUC are being contacted by unknown people outside the CPUC. The call looks like it is coming from a CPUC phone number and the caller claims to be a CPUC employee. The caller states that additional money ($100-$2,000) must be paid by wire transfer, over the phone with a credit or debit card, or with iTunes gift cards, or the application (or current permit or certificate) will be suspended or denied. This is a scam! The CPUC does not place telephone calls to solicit extra funds to complete new applications or renewals, or to demand additional quarterly or annual fees. If you get a phone call from someone claiming to be from the CPUC, do not, under any circumstances, provide
any information over the phone to the caller. You may contact the CPUC License Section at licensing@cpuc.ca.gov to verify the legitimate issue outstanding. You may also report the call, any information provided by the caller, and your observations to law enforcement. For more information, refer to the “Telephone Scam Alert Notification” post.