• Transportation Licensing and Analysis Branch (TLAB)

    TLAB helps ensure that passenger carriers operate safely in California while protecting the public and promoting fair competition.  We grant or deny authorities to operate in the State of California in compliance with state laws and engage stakeholders in the Commission's development of transportation rules and regulations.

  •    Recent Licensing Updates

    Transportation Licensing Service Interruptions: June 11-18

    In June 2021, the California Public Utilities Commission (CPUC) is planning to transition to a new IT system, called the Transportation Carrier Portal, which will allow transportation carriers to manage their accounts and operating authorities directly. 

    To facilitate our transition to this new system, there will be transportation licensing service interruptions from Friday June 11 through Friday June 18 so that your current transportation carrier records can be effectively integrated into the new system.

    Services that will be interrupted include:

    • Reinstating suspended or revoked operating authorities (including voluntary suspensions and revocations)
    • Processing new applications
    • Processing fee payments
    • Adding/deleting/updating vehicles
    • Processing ownership changes
    • Processing contact information changes

    Services that will not be interrupted include:

    • Processing application documents submitted in response to "Deficiency Notices" from CPUC
    • Filing evidence of insurance coverage

    Transportation Carrier Portal Carrier Survey

    The CPUC is currently working on the Transportation Carrier Portal to help automate the transportation licensing process to provide more efficient and effective services to carriers and enhance its ability to protect passengers.  Thank you for everyone who participated in the September survey.  We will be posting more information about the Portal on the website soon.  For any questions or comments, feel free to email the Portal team at transportationcarrierportal@cpuc.ca.gov.

    Commission Adopted COVID-19 Resolution TL-19131

    Effective on August 17, 2020, the Resolution requires all passenger carriers under the Commission's jurisdiction to follow COVID-19 related guidance issued by the CDC and State issued Industry Guidance as well as Public Health Orders issued by the state and local jurisdictions.

    The Resolution also extends the suspension period for most suspensions to allow carriers to have more time to reinstate their permits, which may have been suspended due to COVID-19 related issues, and waives the $125 Reinstatement from Revocation fee for the duration of the pandemic.

    Link to Resolution, Link to State issued Industry Guidance

    Procedure for Requesting Reinstatement from Voluntary Suspension

    Transportation carriers can request reinstatement from Voluntary Suspension by filing a signed Request for Reinstatement of Suspended Authorities form (TL 528) with the Licensing Section of the Public Utilities Commission. Procedures and forms for reinstatement from Voluntary Suspension can be found at the following link:

    Link to Reinstatement from Suspension Procedure

    Procedure for Insurance Cancellation Upon Voluntary Suspension of a Transportation Carrier Authority

    During the COVID-19 crisis, many transportation carriers are desiring to temporarily cancel their insurance since they are unable to operate.  Carriers should follow the procedure below, in cooperation with their insurance provider, for temporarily suspending their operating authority and having their insurance cancelled immediately.

    Link to Voluntary Suspension Procedure

    No Passenger Carrier Walk-Ins at 505 Van Ness Avenue in San Francisco as of March 19, 2020

    As of March 19, 2020, the License Section will NOT accept walk-ins at 505 Van Ness Avenue in San Francisco. If you are submitting documents in response to a Deficiency Letter, all documents must be submitted via e-mail to the analyst assigned. In addition, Licensing staff will continue to answer calls through our Transportation Carrier Call Center (1-800-877-8867) on Mondays, Wednesdays, and Fridays from 1:00 – 3:00 PM. You can also email your inquiries to: Licensing@cpuc.ca.gov

    Transportation Carrier Call Center Open for Calls Beginning February 12, 2020

    Beginning February 12, 2020, CPUC’s Transportation Licensing team is expanding its availability for questions regarding pending applications, equipment updates, or general questions by establishing a new Transportation Carrier Call Center: 1-800-877-8867. Dedicated staff will be available to answer calls on Monday, Wednesday, and Friday from 1:00 – 3:00 PM, and will follow up on voice messages left outside of those hours. In addition, Licensing staff may continue to be reached via email at: Licensing@cpuc.ca.gov.

    Alert on Scams

    The CPUC is aware that active carriers and new applicants for a permit or certificate from the CPUC are being contacted by unknown people outside the CPUC. The call looks like it is coming from a CPUC phone number and the caller claims to be a CPUC employee. The caller states that additional money ($100-$2,000) must be paid by wire transfer, over the phone with a credit or debit card, or with iTunes gift cards, or the application (or current permit or certificate) will be suspended or denied. This is a scam! The CPUC does not place telephone calls to solicit extra funds to complete new applications or renewals, or to demand additional quarterly or annual fees. If you get a phone call from someone claiming to be from the CPUC, do not, under any circumstances, provide any information over the phone to the caller. You may contact the CPUC License Section at licensing@cpuc.ca.gov to verify the legitimate issue outstanding. You may also report the call, any information provided by the caller, and your observations to law enforcement. For more information, refer to the “Telephone Scam Alert Notification” post.

  • Charter-Party Carrier (TCP)

    Charter-Party Carrier (TCP) covers passenger carriers that perform charter service, round trip sightseeing, or passenger transportation under Commission authority.  Carriers can obtain specific permits or certificates applicable to their services to the public.

    Passenger Stage Corporation (PSC) & Vessel Common Carrier (VCC)

    Passenger Stage Corporation (PSC) are passenger carriers that transport passengers between points on an individual fare basis.  Vessel Common Carriers (VCC) are passenger carriers that transport persons or property between points within the state by water.  Both PSC and VCC must go through the formal filing process with the Commission for approval of operations.

    Transportation Network Companies (TNC)

    Transportation Network Companies (TNCs) provide prearranged transportation services for compensation using an online-enabled application or platform (such as smart phone apps) to connect drivers using their personal vehicles with passengers.

    Autonomous Vehicles (AVC)

    Autonomous vehicles (AVs) have been authorized for testing in passenger service on a pilot basis by charter-party carriers (TCPs) who also possess the required authority from DMV for AV testing on public roads in California.

    Transportation Enforcement

    The CPUC takes enforcement action against passenger carriers. For more information about the Transportation Enforcement Branch (TEB), click on the More Info link below.

    Contact Us

    Email: licensing@cpuc.ca.gov
    Mail: CPUC Transportation License Section
    505 Van Ness Avenue
    San Francisco, CA 94102

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