California LifeLine Program - Rules and Regulations

  • Decision 21-09-023 - Revises General Order 153, Authorizing Eligibility Verifications Through Database Access, and Establishing Specific Support Amounts.
  • Decision 20-10-006 - Establishing Specific Support Amounts and Minimum Service Standards for California LifeLine Program and Authorizing replacement of Federal Support for Wireline Participants
  • Connection/Activation Reimbursement 2016  
  • Resolution T-17337 - Sets the Specific Support Amount Subsidy for the California LifeLine Program at $11.50 effective January 1, 2012.
  • General Order 153 - (REVISED per Resolution T-17321 and effective December 1, 2011).
  • Resolution T-17321 - Revises General Order 153 effective December 1, 2011.
  • General Order 153 - (REVISED per Resolution T-17202 and effective July 1, 2009 - November 30, 2011.)
  • Resolution T-17202 - Revises General Order 153 to reflect administrative revisions to the California LifeLine Program effective July 1, 2011.
  • General Order 153 - Public Utilities commission of the State of California - Procedures for administration of the Moore Universal Telephone Service Act effective May 3, 2007.
  • Decision D.10-11-033 - Adopting forward-looking modifications to California LifeLine Program in compliance with the Moore Universal Telephone Service Act effective November 19, 2010.
  • Decision D.08.08.029 - Adopting a Pre-Qualification Requirement for the California LifeLine Program and Resolving Remaining Phase 2 Issues effective July 1, 2009. Appendices
  • Rulemaking R20.02.008 - Docket listing all documents pertaining to California LifeLine rules, documents and decisions.

How to Become a California LifeLine Service Provider

  • For carriers interested in offering California LifeLine service in California, please contact Lisa Bass (lisa.bass@cpuc.ca.gov) to answer any questions and to begin the process of database interface with the 3rd party administrator. Questions related to claims of reimbursement from the ULTS Fund can be addressed to lifelineclaim@cpuc.ca.gov. For all general inquiries send questions to lifeline@cpuc.ca.gov.

California LifeLine Administrator

For Claim Periods on or after January 1, 2022

For Claim Periods on or after May 1, 2021

For Claim Periods on or after December 1, 2020

For Claim Periods on or after December 1, 2019

For Claim Periods on or after May 1, 2018 

For Claim Period on or after March 1, 2014:

Claim form and supporting documents can be submitted via e-mail to lifelineclaim@cpuc.ca.gov.

For Claim Periods on or after January 1, 2022

For Claim Periods on or after May 1, 2021

For Claim Periods on or after December 1, 2020

For Claim Periods on or after December 1, 2019

For Claim Periods on or after May 1, 2018

For Claim Period on or after December 1, 2011:

For Claim Period on or after July 1, 2009:

For Claim Period on or before June 30, 2009:

  • For claim instruction and sample form, please go to G.O.153 Section 9 and Appendix D
  • For bad debt calculations and information please go to G.O. 153 Section 9.3.9. Sample bad debt spreadsheet should be included with monthly claim.

Claim form and supporting documents can be submitted via e-mail to lifelineclaim@cpuc.ca.gov

Third Party Administrator LifeLine Customer Counts